SHIPPING & RETURNS
SHIPPING POLICY
Your order will be sent within 3-6 working day upon order confirmation. A flat fee of AED 20/- (AED Twenty) P&P charge applies to orders.
Manural FZE will not deal or provide any services or products to any of OFAC sanctions countries in accordance with the law of UAE.
Any discount codes apply only to goods purchased, not to postage costs.
After receiving the order confirmation, we will coordinate for the delivery date and time (if applicable). After 3 attempts of delivery, if the customer is not reachable or if the delivery team didn’t receive any delivery indications, we will not attempt to delivery and the other will return the original warehouse.
- Now Manural deliveries in all Emirates in the UAE:
20 AED standard shipping.
Free shipping for coffee orders above 100 AED on our website www.manural.co
- Other location/countries:
Email us at info@manural.co to evaluate the order and its costs.
Refund and Cancellation POLICY
- Orders: Customer can cancel their order within 24 hours or before dispatched. Orders that has been delivered cannot be cancelled or refund.
No cancellation or replacement will be accepted for request to grind coffee orders or any personalized item.
- Refunds (if applicable):
Please allow for up to 60 days for the refund transfer to be completed.
Refunds will be done only through the Original Mode of Payment and will be processed up to 10 to 60 days depends on the issuing bank.
- Late or missing refunds (if applicable): If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@manural.co
- Sale items (if applicable):
Only regular priced items may be refunded, unfortunately sale items cannot be refunded. - Exchanges (if applicable):
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@manural.co.